FAQs
📸 What type of photos are best?
A clear, well-lit photo
🤳 Can I send multiple photos?
Yes. If all the people are not together in the same photo, you can send us several photos with the people separated.
👨👩👧 I have more than 6 characters to draw, is it possible?
Yes. To do this, contact us directly in the chat at the bottom right of the screen or by email: support@customportraitme.com
🐶 Is it possible to add my pets?
Yes. You can add pets
🤓 Can I make special requests to the designers?
Yes. You can fill out the "Notes to Designers" box and make any requests you want.
🔎 Do you send a preview before printing?
We will send you a preview of your portrait within 48 hours.
🖌️ Are retouching possible on my portrait?
Yes. If there is a detail that bothers you about your portrait, we will rework it so that it is perfect in your eyes!
🌎 Do you ship internationally?
We ship worldwide.
❌ Can I cancel my order?
As this is a custom product that we spend several hours working on, we do not provide refunds.
⏰ What are the delivery times?
"For poster and frame versions, delivery time is 2 to 7 working days after validation of the preview. *These deadlines may be extended during Christmas or Valentine's Day."